Visiting Time

Visiting Time

Some of the services available on 24 X 7 basis at the Hospital are:

  Pharmacy: Ground Floor

  Blood Bank: 3rd Floor

  Cafeteria Services: Ground Floor

  Ambulance: Available for transporting the patients*.

  Please contact Reception personally for availing Ambulance Services.

Advance Policy for Admissions

Booking Amount by bed categories:

Bed category Charges (Rs.)
Intensive care 20,000 /-
Others 10,000 /-

Your Rights as a Patient

 Access to medical care

 Continuity of care

 Informed Consent

 Refuse treatment

 Respect and dignity

 Privacy and confidentiality

 Access their clinical records

 Personal safety and security

 To know the expected cost of treatment

 To know hospital rules and regulations

 Follow their spiritual and cultural beliefs

 Know the Identity of care providers

 Information and education about healthcare needs

 Grievance redressal

For any problem regarding Patient care, Housekeeping, Maintenance or Food, please contact

 Sister In-charge/Staff nurse on duty or Floor Administrator on duty

 If the problem persists beyond 2 hours please contact Head Medical Services.

 Complaint register is available at reception.

Taking care of valuables:

  Please do not bring any valuables in the Hospital. Hospital Management shall not be responsible for any loss of your valuables.

  Please do not handover your mobile phone/valuable to any unknown persons or Hospital Staff.

  Attendants in Single, Deluxe Rooms are advised not to leave the room unattended. However, if you are leaving the room along with the patient for any reason, please inform the concerned Sister-in charge or Staff Nurse on-duty for making arrangements to lock your room.

Billing & Discharge:

  Billing cycle is from 12 noon to 12 noon, however on the day of discharge if the patient vacates the room by 12 noon no room charges shall be levied for that day.

  Payments are to be made in Advance and whenever intimation for advance deposit is given to you, please clear the same.

  For any problem regarding Billing, please contact Billing in-charge or Sr. Manager Finance.

  When a consultant advises Discharge of the patient, it takes some time to prepare the final bill, discharge slip. As soon as the final bill is ready, you will be called to the Billing Counter. Please bear with us till then.

Confidential Suggestion Form:

  You are requested to fill-up the Confidential Suggestion Forms available at Nursing Station/Reception. You can also give your candid observation about the service rendered by the hospital and please put it in the suggestion box kept near Nursing Stations in Wards or Reception. Your suggestions will go a long way in improving our services further.

  Kindly Contact Central Reception for any kind of help, Preventive Health Check-up schemes and other Medical Beneficial schemes provided by this hospital. For Corporate/TPA Patients please contact respective desk at Reception.

Important Telephone numbers/ extension numbers of the Hospital:

Front Desk 9
TPA 247
Billing 235
Admission 226
Blood Bank 345
Radiology ---
Food and beverage 254

Restrictions within the Hospital premises:

  No outside food allowed however food brought from home can be taken only in cafeteria at the ground floor.

  Attendants can order food as per the menu from hospital restaurant (Dial 254)

  Smoking and drinking (alcohol) in the hospital are criminal offences and as such are strictly prohibited.

  Violence against medical, paramedical, other hospital staff and damage to hospital property are punishable offences.

  Use of electrical appliances other than hospital equipment is not allowed and washing of clothes is strictly prohibited.

  Please conserve Water & Electricity.

  Hospital reserves the right of admission for anyone patients and / or visitors.

Kindly bring the following documents at the time of admission

Cashless/Corporate Patients :

  Identity proof

  TPA Card

  MRD Card, if already issued to you

  Record of previous Investigations and prescriptions

Cash Patients :

  MRD Card, if already issued to you

  Record of previous Investigations and prescriptions

Patient's Food Timings:
Morning Tea 6:30 a.m.
Breakfast 7:30 a.m. to 8:00 a.m.
Mid Morning Soup 11:00 a.m.
Lunch 12:30 p.m. to1:00 p.m.
Evening Tea 4:00 p.m.
Evening Soup 6:00 p.m.
Dinner 7:30 p.m. to 8:00 p.m.
Bed Time Milk 9:30 p.m.

Visitor's Policy

Visiting hours

  All Wards: Mon-Sat

  Morning -6 : 30 A.M. to 7: 00 A.M

  Evening -4 : 00 P.M. to 5 : 00 P.M

  Morning - Bed No 1-12 from 11:00 hrs to 11:30 hrs, Bed No 13-24 from 11:30 hrs to 12 noon

  Evening - Bed No 1-12 from 16:00 hrs to 16:30 hrs, Bed No 13-24 from 16:30 hrs to 17:00 hrs

  Children below 12 yrs of age are not allowed to visit the patient.

  Bedding from outside is not allowed in the hospital.

  Entry to patient room is strictly on the basis of Attendant/ Visitor Pass.

  Attendant & Visitor's Pass - one each will be issued at the time of admission for patients getting admitted in a Sharing rooms and 2 Attendant & One Visitor Pass issued to Single/Deluxe Rooms.

  Only One attendant is allowed to stay with patient on 24 hrs basis (overnight).

  The passes are non transferable .Also they are returnable at the Nursing Stations at the time of Discharge.

  The Attendants have to vacate the room/bed whenever their patient is shifted to any critical care area or for a surgery/procedure.

  Attendants waiting area is on Ground floor. Attendants of all ICU patients can also wait in waiting area on Ground floor.

Issue & Return of Passes to Patient/Attendant:

  Passes are issued from the Admission Desk at the time of Admission .

  In case any patient /attendant requests for an additional passes, the patient would submit a written request for the same. The application would be approved by the approving authority in writing with the Date of Validity mentioned. On production of approved application the additional pass would be issued by Admission Desk, who would mention the Date of Validity on the Pass itself.

  Once the patient gets discharged the Nurse would collect the passes and handover to security on a daily basis.

Special Cases where additional Passes can be issued:

  In case of child when both the parents need to stay. An additional Attendant pass can be issued with prior approval.

  In case of nuclear family where one of the parent is admitted & there is a child in the family .The child needs to stay with the parents. An additional pass can be issued with prior approval.

  Any other circumstance with the prior approval of the approving authority.

Approving Authority for additional passes:

Director Administration

Infection control measure for your Patient

  Wash hands/ use hand rub solution before and after touching the patient

  Please do not sit on the patient bed or touch the surgical sites, dressings or any tubings attached with patient (IV cannula, urinary catheter, Ryles tube etc)

  Do not enter the patients room if you are suffering from cough, fever, skin disease, conjunctivitis

  Visit to be limited to one person for each patient at any one time

  Keep to the allocated visiting times

  Do not bring flowers/ fruits/ food for the patients as these may carry infection

  All blood, body fluids and tissue as potentially infectious

  Do not litter. Use black bag for disposal of general waste

  Strictly adhere to visitor's policy to provide safer environment to your patient

Check Out Time:

  Check out time is 12.00 noon

  Doctor's visit and Operation charges are levied according to the category in which patient is admitted.

  All payments are to be made in cash or through Credit Card / Debit Card.

Important Telephone numbers/ extension numbers of the Hospital:

Front Desk 9
TPA 247
Billing 235
Admission 226
Blood Bank 345
Radiology ---
Food and beverage 254